# Feather

> Feather is an enterprise AI agent platform that helps organizations build, deploy, and govern AI agents across every team and function — voice, SMS, email, and chat. Agents handle requests, decisions, and handoffs in CX, IT, Sales, Legal, and Operations, with enterprise-grade security, compliance, and oversight built in.

Feather is organized around four product pillars: **Build** (create agents, guidebooks, and actions), **Operate** (run agents live across channels with routing and human handoff), **Improve** (analytics, simulations, and blindspot detection), and **Govern** (policy enforcement, access control, and audit trails). Feather serves financial services, travel & hospitality, retail, healthcare, logistics, home services, telecommunications, technology, and media.

## Product

- [Agents](https://www.featherhq.com/product/agents): Core AI agents that handle requests and tasks
- [Guidebooks](https://www.featherhq.com/product/guidebooks): Grounded knowledge and instructions that guide agent behavior
- [Library](https://www.featherhq.com/product/library): Reusable content and knowledge base for agents
- [Actions](https://www.featherhq.com/product/actions): Connected actions agents can take in external systems
- [Router](https://www.featherhq.com/product/router): Model routing across OpenAI, Anthropic, and Gemini
- [Channels](https://www.featherhq.com/product/channels): Deploy agents across voice, SMS, email, and chat
- [Orchestrator](https://www.featherhq.com/product/orchestrator): Coordinates and routes work across agents and channels
- [Handoff](https://www.featherhq.com/product/handoff): Clean escalation and handoff from agents to humans
- [Profiles](https://www.featherhq.com/product/profiles): Customer/user profile context for agents
- [Analytics](https://www.featherhq.com/product/analytics): Performance analytics across agent interactions
- [Blindspots](https://www.featherhq.com/product/blindspots): Identify gaps and failure modes in agent behavior
- [Simulations](https://www.featherhq.com/product/simulations): Test and simulate agent conversations before deployment
- [Radar](https://www.featherhq.com/product/radar): Monitoring and detection across live agent traffic
- [Shield](https://www.featherhq.com/product/shield): Guardrails and policy enforcement for agents
- [Access](https://www.featherhq.com/product/access): Access control for agents and data
- [Audit](https://www.featherhq.com/product/audit): Audit trails for compliance and oversight

## Industries

- [Financial Services](https://www.featherhq.com/industries/financial-services): Process applications and requests with controlled execution
- [Travel & Hospitality](https://www.featherhq.com/industries/travel-transportation-hospitality): Handle bookings and changes in real time
- [Retail](https://www.featherhq.com/industries/retail-and-consumer-goods): Resolve orders and recover service at scale
- [Healthcare](https://www.featherhq.com/industries/healthcare): Manage intake and scheduling while preserving privacy
- [Telecommunications](https://www.featherhq.com/industries/telecommunications): Customer service and account management at scale
- [Technology](https://www.featherhq.com/industries/technology): Support and operations for technology companies
- [Media](https://www.featherhq.com/industries/media): Customer engagement and support for media organizations

## Company

- [Home](https://www.featherhq.com/): Overview of Feather's platform and capabilities
- [Blog](https://www.featherhq.com/blog): Company and product updates, insights on AI agents
- [Glossary](https://www.featherhq.com/glossary): Definitions of AI agent and Feather platform terminology
- [Contact Us](https://www.featherhq.com/contact-us): Get in touch with Feather

## Legal

- [Terms of Service](https://www.featherhq.com/legal/terms-of-use)
- [Privacy Policy](https://www.featherhq.com/legal/privacy-policy)

## Optional

- [Book a Demo](https://cal.com/aahan-sawhney-feather/feather-demo): Schedule a live product demo