Every layer of your customer
experience, automated.
Every layer of your customer
experience, automated.
One platform for voice, email, and text with unified context.
One platform for voice, email, and text with unified context.
Backed by industry leaders
Every conversation resolved. Every channel covered.
Feather runs on voice, email, and text simultaneously, with unified memory and context across every interaction. One platform. No dropped threads. No repeated questions.
Conversations handled
Over 3 million conversations handled across voice, email, and text since launch.
Conversations handled
Over 3 million conversations handled across voice, email, and text since launch.
People served
Nearly one million people have received a resolution through a Feather AI agent.
People served
Nearly one million people have received a resolution through a Feather AI agent.
Launch speed
Most customers are handling real production volume within 14 days of contract signature.
Launch speed
Most customers are handling real production volume within 14 days of contract signature.
Feather adds real intelligence to your customer experience with a system of specialized AI agents that work together as one.
Feather adds real intelligence to your customer experience with a system of specialized AI agents that work together as one.
Feather adds real intelligence to your customer experience with a system of specialized AI agents that work together as one.
What Feather Does
Powerful on each channel. Unstoppable across all three.
Feather connects your knowledge base, your calendar, your CRM, and your team in a single system. Your customers pick the channel. Feather handles the rest.
Active Channels
3
S
M
T
Voice Agent
Live 🟢
Email Agent
Live 🟢
Text Agent
Deploying
Active Channels
3
S
M
T
Voice Agent
Live 🟢
Email Agent
Live 🟢
Text Agent
Deploying
Active Channels
3
S
M
T
Voice Agent
Live 🟢
Email Agent
Live 🟢
Text Agent
Deploying
Voice Agents That Sound Like Your Best Rep
Natural conversations, warm handoffs, real-time memory, and voicemail detection. Production-ready and live in under two weeks.
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Import Sprint Data
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Create Sprint Folder
Draft and Close Tickets with Feather
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Send Message to Channel
Import Sprint Data
Create Sprint Folder
Draft and Close Tickets with Feather
Send Message to Channel
Import Sprint Data
Create Sprint Folder
Draft and Close Tickets with Feather
Send Message to Channel
Email Responses That Read, Reason, and Resolve
Feather reads inbound emails in full context, drafts accurate responses grounded in your knowledge base, and closes tickets without escalation.
Unified Context Across Every Channel
When a customer calls, then emails, then texts, Feather knows who they are and what they need without asking twice.
A single customer record spans voice, email, and text
No repeated questions. No broken threads. No lost context between channels
Every agent on every channel draws from the same knowledge base and memory layer
Slack
1.
New inbound call from customer
Feather
1.
Resolve and log conversation
Search 1000+ apps
Slack
1.
New inbound call from customer
Feather
1.
Resolve and log conversation
Search 1000+ apps
Slack
1.
New inbound call from customer
Feather
1.
Resolve and log conversation
Search 1000+ apps
Active Conversation
Voice
Live
Customer: Jane D. Loan inquiry, account #4821. Requested status update on mortgage application.
Financial Services
Escalation: None
Active Conversation
Voice
Live
Customer: Jane D. Loan inquiry, account #4821. Requested status update on mortgage application.
Financial Services
Escalation: None
Active Conversation
Voice
Live
Customer: Jane D. Loan inquiry, account #4821. Requested status update on mortgage application.
Financial Services
Escalation: None
Enterprise-Grade Reliability Before You Go Live
Test at scale before launch. Monitor every channel in real time. Your agents work correctly from day one, not after three months of trial and error.
Simulate thousands of conversations before going live
Monitor every channel in real time with a single observability dashboard
SOC 2 compliant, with dedicated onboarding support included
From teams running Feather in production
The teams that choose Feather do not go back.
"Handling thousands of leads daily was slowing us down, even with a 7-person dialing team. Feather automated our outbound and added instant follow up."
Ryan Reiger
COO, Unison
“We went live in two weeks. In month one, our agent handled 5,000 calls. The quality was consistent from day one.”
Sundance Brennan
Head of Revenue, Nada
From teams running Feather in production
The teams that choose Feather do not go back.
"Handling thousands of leads daily was slowing us down, even with a 7-person dialing team. Feather automated our outbound and added instant follow up."
Ryan Reiger
COO, Unison
“We went live in two weeks. In month one, our agent handled 5,000 calls. The quality was consistent from day one.”
Sundance Brennan
Head of Revenue, Nada
From teams running Feather in production
The teams that choose Feather do not go back.
"Handling thousands of leads daily was slowing us down, even with a 7-person dialing team. Feather automated our outbound and added instant follow up."
Ryan Reiger
COO, Unison
“We went live in two weeks. In month one, our agent handled 5,000 calls. The quality was consistent from day one.”
Sundance Brennan
Head of Revenue, Nada
How It Works
One platform. Every conversation.
Configure once.
Connect your knowledge base, set your workflows, and define your escalation rules. No code required for most setups.
Deploy everywhere.
Your agents go live on voice, email, and text from the same configuration. Any channel update applies instantly across all three.
Improve continuously.
Every conversation generates structured data. Identify resolution gaps, track channel performance, and iterate without touching your configuration.
Setup
Tasks
Monday
Knowledge base connected
Escalation rules defined
CRM integration active
Tuesday
Optimize with insights
Spot bottlenecks, track progress, and refine processes over time — without needing heavy analytics.
Ordina AI Suggestions
3
Consolidate spring goals
Sprint goals are split across 3 themes — narrowing to one could improve focus.
Optimise handoff timing
Reviewing handoffs between design and dev could reduce cycle time by up to 15%.
Execute seamlessly
Shared views, comments, assignments, and real-time updates keep everyone aligned and moving together.
Comment
This looks great so far! Let’s tighten this to focus on the primary use case.
T
Let’s circle back to what we…
3m ago
S
Clarify this approach and…
7m ago
Plan with structured tools
From timelines to day-to-day tasks, Ordina helps your team stay organized and focused on what matters.
Setup
Tasks
Monday
Knowledge base connected
Escalation rules defined
CRM integration active
Tuesday
Optimize with insights
Spot bottlenecks, track progress, and refine processes over time — without needing heavy analytics.
Ordina AI Suggestions
3
Consolidate spring goals
Sprint goals are split across 3 themes — narrowing to one could improve focus.
Optimise handoff timing
Reviewing handoffs between design and dev could reduce cycle time by up to 15%.
Execute seamlessly
Shared views, comments, assignments, and real-time updates keep everyone aligned and moving together.
Comment
This looks great so far! Let’s tighten this to focus on the primary use case.
T
Let’s circle back to what we…
3m ago
S
Clarify this approach and…
7m ago
Plan with structured tools
From timelines to day-to-day tasks, Ordina helps your team stay organized and focused on what matters.
Setup
Tasks
Monday
Knowledge base connected
Escalation rules defined
CRM integration active
Tuesday
Works With Your Stack
Feather connects to the tools you already use.
FAQ
What teams ask before signing.
Have a question that's not answered here? Book a call and we'll walk you through it live.
How long does it take to go live?
Most customers are handling real production volume within 14 days of kickoff. Configuration is no-code for most use cases. Complex integrations with legacy systems may add time, but we will tell you upfront.
Do we have to launch all three channels at once?
No. Many teams start with voice, then add email and text as they expand. The platform is designed for this. Adding a channel takes days, not weeks, because your knowledge base and workflows carry over.
How does Feather handle situations the agent cannot resolve?
Feather escalates to a human rep through a warm handoff on voice, a routed ticket on email, or a flagged thread on text. Your team sees the full conversation history so no context is lost.
What industries does Feather work best in?
Feather is currently live across financial services, insurance, healthcare, and field services. The common thread is high-volume, repetitive conversations with clear resolution criteria.
Is Feather enterprise-ready?
Yes. Feather includes enterprise-grade testing environments, real-time observability, SOC 2 compliance, and dedicated onboarding support. Built for production scale from day one.
FAQ
What teams ask before signing.
Have a question that's not answered here? Book a call and we'll walk you through it live.
How long does it take to go live?
Most customers are handling real production volume within 14 days of kickoff. Configuration is no-code for most use cases. Complex integrations with legacy systems may add time, but we will tell you upfront.
Do we have to launch all three channels at once?
No. Many teams start with voice, then add email and text as they expand. The platform is designed for this. Adding a channel takes days, not weeks, because your knowledge base and workflows carry over.
How does Feather handle situations the agent cannot resolve?
Feather escalates to a human rep through a warm handoff on voice, a routed ticket on email, or a flagged thread on text. Your team sees the full conversation history so no context is lost.
What industries does Feather work best in?
Feather is currently live across financial services, insurance, healthcare, and field services. The common thread is high-volume, repetitive conversations with clear resolution criteria.
Is Feather enterprise-ready?
Yes. Feather includes enterprise-grade testing environments, real-time observability, SOC 2 compliance, and dedicated onboarding support. Built for production scale from day one.
FAQ
What teams ask before signing.
Have a question that's not answered here? Book a call and we'll walk you through it live.
How long does it take to go live?
Most customers are handling real production volume within 14 days of kickoff. Configuration is no-code for most use cases. Complex integrations with legacy systems may add time, but we will tell you upfront.
Do we have to launch all three channels at once?
No. Many teams start with voice, then add email and text as they expand. The platform is designed for this. Adding a channel takes days, not weeks, because your knowledge base and workflows carry over.
How does Feather handle situations the agent cannot resolve?
Feather escalates to a human rep through a warm handoff on voice, a routed ticket on email, or a flagged thread on text. Your team sees the full conversation history so no context is lost.
What industries does Feather work best in?
Feather is currently live across financial services, insurance, healthcare, and field services. The common thread is high-volume, repetitive conversations with clear resolution criteria.
Is Feather enterprise-ready?
Yes. Feather includes enterprise-grade testing environments, real-time observability, SOC 2 compliance, and dedicated onboarding support. Built for production scale from day one.
DESIGNED FOR THE FUTURE OF CX
Your customers are already reaching out. The question is what they reach.
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DESIGNED FOR THE FUTURE OF CX
Your customers are already reaching out. The question is what they reach.
DESIGNED FOR THE FUTURE OF CX
Your customers are already reaching out. The question is what they reach.